After-Sales Service
Professional Technical Support
Our experienced technical team offers timely consultation on product models, performance parameters and application techniques, delivering professional guidance for your production and usage.
Efficient Quality Handling
Once receiving feedback on product quality, we will conduct immediate verification and properly arrange product replacement and replenishment.
Full-process Order & Logistics Tracking
We monitor the whole process from production to delivery to guarantee on-time and safe shipment for both domestic and overseas clients.
Product Customization & Optimization
Based on your actual application demands, we continuously upgrade products and adjust solutions to better meet diverse usage requirements.
Long-term Customer Service
We establish exclusive customer files and conduct regular return visits to follow up on product application and solve various problems in a timely manner.
FAQ
Integrating R&D, production and export of films, we possess complete certifications and abundant technical patents. We specialize in various functional polyolefin films and offer customized products as required, providing one-stop solutions to inquiries regarding cooperation, products, certifications, production capacity and customization.
We specialize in over 20 categories and nearly 50 types of functional polyolefin films including easy-tear, sauce-resistant, high puncture-resistant, high-temperature retort and single-material films. Custom films can be developed and produced according to customers’ application scenarios and working conditions.
All our food-grade films are suitable for food packaging. We have obtained QS food safety certification, ISO 22000 food safety management system, ISO 9001 quality management system, ISO 14000 environmental management system and GRS recycling system certifications, complying with domestic and overseas standards for food contact materials.
We introduced advanced German production lines and own an in-house professional R&D laboratory with complete testing equipment supported by self-developed patented technologies. Core indicators such as puncture resistance, high temperature resistance and sealing performance are strictly controlled to ensure traceable quality.